Temporary Setting Option
Ring design includes several personal preferences. If you prefer that your partner be involved in the design process, we offer a temporary mounting option. We will set your diamond in a classic solitaire engagement ring so that you have a proposal ring.
Within 90 days of your initial purchase, you and your fiancé may return the temporary mounting and we will begin designing your custom engagement ring. A $75 refurbishing fee will be deducted from the price of your engagement ring for your use of the temporary mounting. If you decide to keep the temporary mounting as a memento, we will deduct the difference from the purchase price of your custom ring.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email indicating when you should expect to receive your package along with a tracking number.
Hidden Gem Jewelry Lab only collects sales tax on orders purchased in or shipped to addresses in the state of Florida.
How to Return an Order
- Obtain the Return Shipping Authorization Code: Contact us to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
- Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
- Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Hidden Gem Jewelry Lab and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
- If you decide to use a different shipping method, please follow the shipping procedures below. HGJL is not responsible for items lost or damaged while shipping.
If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Hidden Gem Jewelry Lab.
If your order value is over $500, ship your return via US Postal Service Registered Mail™, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached Hidden Gem Jewelry Lab. FedEx and UPS will not insure merchandise over $500.
For more information about our shipping policy please contact us at firstname.lastname@example.org