Hidden Gem Jewelry Lab does not hold inventory; therefore all purchases are made to order. We do not offer refunds. If you are not satisfied with your purchase we will do our best to make it right on your behalf.
Items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry are all non-refundable.
Within 30 days of shipment to our US customers, we also offer one complimentary resizing of jewelry with free shipping both ways. Custom, modified, and engraved jewelry is subject to resize fees. If you resize your jewelry at the time of your purchase, any subsequent resizes will be subject to fees.
Lifetime Manufacturing Warranty
Hidden Gem Jewelry Lab offers a free lifetime warranty against manufacturing defects on all of our fine jewelry.
If your jewelry is damaged due to a manufacturing issue, we recommend you contact us so we may evaluate your piece. We will need a $50 deposit which covers the cost of shipping and evaluation to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs or replacements as well as complimentary shipping on your repaired jewelry item. Repairs that are not warranted will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
Our manufacturing warranty does not include coverage for wear and tear, loss of precious stones and theft. If repair or service is performed on a jewelry item by a jeweler other than Hidden Gem Jewelry Lab the warranty will be void.
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org