Frequently Asked Questions
We believe in transparency, craftsmanship, and guiding you through every step of your jewelry journey. Below are answers to the most common questions about our process, materials, timelines, and services.
Custom Jewelry Process
1. How does the custom jewelry process work?
We begin with a consultation to understand your vision. From there, we create a digital design, review it with you, and move into production once approved.
2. Do I need a design idea before starting?
Not at all. We can guide you from inspiration to final design.
3. How long does the process take?
Most custom pieces take 3–6 weeks depending on complexity.
Materials & Craftsmanship
1. What metals do you use?
We offer gold, platinum, silver, and Fairmined metals.
2. Do you offer sustainable options?
Yes, including recycled and Fairmined metals.
Orders, Shipping & Timeline
1. How long does it take to receive my jewelry?
Production typically takes a few weeks after design approval, followed by secure shipping.
2. Do you offer rush orders?
Yes, including recycled and Fairmined metals.
Repairs, Redesign & Estate Jewelry
1. Can you redesign old jewelry?
Yes, we specialize in heirloom redesign and transformation.
2. Do you offer repairs?
Yes, we provide professional jewelry repair services.
Pricing & Payments
1. How much does custom jewelry cost?
Pricing varies based on design, materials, and gemstones.
2. Do you offer consultations?
Yes, we offer virtual design consultations to get started.